For administrators: Configure characters and symbols in the index as letters

Only system administrators can configure the indexing options for a portal on the Portal Management > Settings > Indexing pages (Indexing: Options, Indexing: Alpha Standard, Indexing: Alpha Extended).

Portal administrators can edit the indexing options for a specific case on the Portal Management > Cases and Servers > Cases > [Case name] > Indexing pages (Indexing: Options, Indexing: Alpha Standard, Indexing: Alpha Extended).

Note: Case indexing options override portal indexing options.

To allow users to use the syntax described in the previous table, administrators must index all characters and symbols in the syntax as letters, including those described in the following table.

Important: Any changes to the indexing options require you to delete and rebuild the index. After that, you must submit a new Indexing and enrichment job on the Portal Management > Processing > Jobs page. Depending on the size of the index, this can take time.‎